SHIPPING & DELIVERY
Our products can be shipped worldwide.
Most orders ship within 1-3 business days from when your order is placed. Product descriptions may provide additional shipping time estimates.
We use UPS Ground for most shipping within the United States, and delivery is 1-5 days from date of shipment. For International Shipments, we use FedEx International Air, UPS International Air or US Postal Service International and delivery schedule depends on location.
Express shipping methods may be used on request and at an additional expense.
Since most of our rugs are flatweave dhurries, they are normally sent folded in boxes, and not rolled. Thicker rugs and other products may be packed differently.
RETURNS (For our Ready-Made Dhurries)
We hope that you will be pleased with our handmade products. Nevertheless, rest assured that our in-stock dhurries can be returned within 7 days for exchange or full refund if returned in unused condition. We can either exchange for another product or return your payment. Note that this return policy only applies to our Ready-Made products and does not pertain to our Made-To-Order and Custom products which are handled on a case-by-case basis.
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item. Alternatively, you may contact us through our Contact page or at orders@IndianDhurries.com to alert us of a Return.
You should expect to receive your refund within 2-3 weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).